Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on easylaunchpad. It is designed to ensure transparency and fairness while providing maximum legal protection to easylaunchpad in accordance with applicable laws and regulations in the Czech Republic.

Scope and Applicability

This policy applies to all transactions conducted through easylaunchpad. By making a purchase, you agree to be bound by the terms of this Refund Policy. This policy is applicable to all users, including consumers and businesses, who engage with our services.

Definitions

  • Refund: A return of funds to the original payment method used for a purchase.
  • Purchase: Any transaction completed on easylaunchpad resulting in a financial charge.
  • User: Any individual or entity that accesses or uses the services provided by easylaunchpad.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • If the purchased service is not delivered as described.
  • If the service is defective or not functioning as intended.
  • If the user cancels the service within the specified cancellation period, as outlined in the service agreement.

2. Refund Process

To request a refund, users must:

  1. Contact our customer service team at [email protected] within 14 days of the purchase date.
  2. Provide proof of purchase, including order number and transaction details.
  3. Clearly state the reason for the refund request.

Upon receipt of the refund request, easylaunchpad will review the request and notify the user of the decision within 14 business days.

3. Refund Method

Approved refunds will be processed using the same payment method used for the original transaction. Users should allow up to 10 business days for the refund to reflect in their account, depending on the financial institution.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when submitting a refund request.
  • Comply with the terms outlined in this Refund Policy.

Limitations and Disclaimers

easylaunchpad reserves the right to refuse a refund if:

  • The request is made after the specified time frame.
  • The service has been used in a manner that violates our terms of service.
  • The user fails to provide adequate proof of purchase.

In no event shall easylaunchpad be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services provided.

Data Protection/Security

easylaunchpad is committed to protecting user data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Any personal data collected during the refund process will be handled in accordance with our Privacy Policy.

Changes to Policy

easylaunchpad reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on easylaunchpad. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: easylaunchpad
Phone: +4207225916380
Email: [email protected]
Address: BB Centrum, Vyskočilova 1422/1a, Floor 5, Office 23, 14000 Praha 4, Czech Republic

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in the Czech Republic.